Terms of service

1. Overview

This website is operated by Zhong Yi. Throughout the website, the terms “we,” “us,” and “our” refer to Zhong Yi.

Zhong Yi offers this website, including all information, tools, products, and services available through this website, to you conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.

By visiting our website, purchasing a product, creating an account, submitting content, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms apply to all visitors and users of the website, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

2. Eligibility and Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, territory, or country of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose.

You must not violate any applicable laws or regulations while using this website, including intellectual property, privacy, consumer protection, export, or electronic commerce laws.

You must not transmit viruses, malware, harmful code, or any material designed to interfere with the operation or security of the website.

A violation of these Terms may result in the suspension or termination of your access to our services.

3. General Conditions

We reserve the right to refuse service, cancel an order, limit quantities, suspend an account, or restrict access to the website where reasonably necessary, including in cases of:

  • Suspected fraud or unauthorized payment

  • Abuse, harassment, or unlawful activity

  • Resale or commercial purchasing that has not been authorized

  • Incorrect or incomplete order information

  • Violation of these Terms

  • Technical, inventory, pricing, or security issues

Any such action will be taken subject to applicable law. If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website or services without our written permission.

4. Product Information

We make reasonable efforts to present our products accurately, including their materials, colors, measurements, photographs, descriptions, and availability.

However, product colors may appear differently depending on photography, lighting, display settings, and the device used to view the website.

Measurements, bead sizes, weights, and other specifications are approximate and may vary slightly because many products are made or assembled using natural materials.

We reserve the right to:

  • Correct product descriptions or information

  • Change or discontinue products

  • Limit product availability or quantities

  • Update prices

  • Refuse or cancel orders affected by an obvious error

We do not guarantee that every product shown on the website will remain available.

5. Natural Stone Variations

Many Zhong Yi products contain natural stones, crystals, wood, minerals, pearls, botanicals, or other naturally varying materials.

Natural variations may include differences in:

  • Color

  • Pattern

  • Texture

  • Transparency

  • Inclusions

  • Veining

  • Shape

  • Size

  • Surface markings

  • Bead appearance

These variations are part of the natural character of the material and make each piece unique. They are not ordinarily considered defects.

The product you receive may not be identical to the exact item shown in product photographs, particularly where photographs are intended to represent the general appearance of a natural material.

Minor variations caused by natural materials, handmade assembly, or reasonable measurement differences do not automatically qualify as damage or manufacturing defects.

6. Crystal, Symbolic, and Wellness Disclaimer

Descriptions involving intentions, symbolism, traditions, affirmations, energy, mindfulness, protection, balance, clarity, confidence, love, prosperity, luck, or similar themes are provided for cultural, spiritual, decorative, personal reflection, and lifestyle purposes.

Our products are not medical devices and are not intended to diagnose, treat, cure, prevent, or manage any disease, medical condition, or mental health condition.

We do not guarantee that crystals, stones, symbols, affirmations, rituals, or related products will produce any particular emotional, physical, financial, romantic, professional, or spiritual result.

Information provided on the website is not a substitute for medical, psychological, legal, financial, or other professional advice.

Please seek advice from an appropriately qualified professional when necessary.

Individual experiences, beliefs, and interpretations may vary.

7. Product Safety and Care

Some products may contain small beads, stones, elastic cords, metal components, or other small parts and should be kept away from young children and pets.

Our products are not intended to be swallowed, consumed, burned, or used internally unless a product page expressly states otherwise.

Natural stones and jewelry may be damaged by impact, excessive force, moisture, chemicals, perfumes, cosmetics, prolonged sunlight, or improper storage.

Customers are responsible for reviewing and following any care or safety instructions provided on the product page or packaging.

Discontinue use if a product becomes damaged, broken, or unsafe.

8. Orders and Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

An order is considered accepted when we confirm the order and begin processing it, subject to inventory availability, payment authorization, and fraud screening.

You agree to provide current, complete, and accurate:

  • Contact information

  • Shipping information

  • Billing information

  • Payment information

  • Email address

We are not responsible for delays or failed delivery caused by inaccurate, incomplete, or outdated information provided by the customer.

We may contact you if additional information is required to process an order.

We reserve the right to limit or cancel quantities purchased per person, household, account, payment method, or shipping address where reasonably necessary.

9. Prices, Currency, and Payment

Unless otherwise stated, prices on the website are displayed in United States dollars.

Prices may change without prior notice. A price change will not normally affect an order that has already been accepted, except where the displayed price was clearly incorrect.

You agree to pay the product price, shipping charges, taxes, duties, and other applicable fees shown or described at checkout.

Payment must be successfully authorized before an order can be processed.

Payment services may be provided by third-party payment processors. Your use of those services may also be subject to the processor’s own terms and privacy practices.

We do not guarantee that all payment methods will be available in every country or for every transaction.

10. Taxes, Customs, and Import Charges

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or carrier fees imposed by the destination country.

Unless checkout expressly states that such charges have been prepaid, these costs are the responsibility of the recipient.

Zhong Yi does not control these charges and cannot guarantee the amount that may be assessed.

Customers are responsible for complying with the import rules of their destination country.

If a package is refused or unclaimed because duties, taxes, or import charges were not paid, the resulting costs may be deducted from any refund where permitted by applicable law.

11. Shipping and Delivery

Order processing times and estimated delivery times are provided as estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Incorrect addresses

  • Remote delivery locations

  • Local postal operations

  • Events of force majeure

Customers are responsible for reviewing their shipping address before submitting an order.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed after processing or shipment begins.

Additional shipping terms are described in our Shipping & Delivery Policy, which forms part of these Terms.

12. Risk of Loss and Delivery Issues

Risk of loss and legal title will transfer as required by applicable law and the terms of the relevant transaction.

A carrier status marked “delivered” does not always resolve every delivery dispute. If you cannot locate a package marked as delivered, please:

  • Check the delivery location

  • Ask members of your household

  • Check with neighbors or building management

  • Contact the delivery carrier

  • Contact us with your order information

We will make reasonable efforts to assist with carrier inquiries, but we cannot guarantee the outcome of an investigation conducted by a third-party carrier.

13. Returns, Exchanges, and Refunds

Returns, exchanges, damaged-item claims, and refunds are governed by our Returns & Exchanges Policy.

To request a return, customers must contact us before sending an item back. The appropriate return address and instructions will be provided by email after the request has been reviewed and approved.

Items sent without authorization, or sent to an incorrect or unauthorized address, may not be accepted.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

14. Promotional Offers, Discounts, and Gifts

From time to time, we may offer:

  • Discount codes

  • Automatic discounts

  • Free shipping

  • Complimentary gifts

  • Mystery gifts

  • Bundle offers

  • Limited-time promotions

  • Email subscriber offers

Each promotion may be subject to separate eligibility requirements, minimum purchase amounts, exclusions, expiration dates, geographical limitations, and quantity limits.

Unless expressly stated otherwise:

  • Promotions are available for a limited time

  • Promotions are subject to availability

  • Promotions may not be combined

  • Discount codes must be entered before checkout is completed

  • Discounts cannot be applied retroactively

  • Each qualifying order is limited to one promotional gift

  • Promotional gifts have no cash value

  • Promotional gifts cannot be exchanged or returned separately

We reserve the right to modify, suspend, or end a promotion where permitted by law, including when inventory is depleted or an error has occurred.

15. Mystery Crystal Bracelet Promotion

Where an order qualifies for a complimentary Mystery Crystal Bracelet:

  • The order must meet the stated qualifying purchase amount after applicable discounts and before any excluded charges specified in the promotion

  • One complimentary bracelet is provided per qualifying order unless otherwise stated

  • The bracelet will be selected at random

  • Stone type, color, style, bead size, pattern, and wrist fit may vary

  • Product photographs are examples only

  • Specific designs cannot be requested or guaranteed

  • The promotion is available only while supplies last

  • The gift cannot be returned, exchanged, or redeemed for cash separately

If returned products cause the remaining order value to fall below the qualifying purchase amount, the unused promotional gift must also be returned.

If the gift is not returned, its stated promotional value may be deducted from the refund where permitted by applicable law and disclosed in the applicable promotion or return policy.

16. Gift Purchases

Customers purchasing a product as a gift are responsible for confirming the recipient’s address, bracelet size, material preferences, and any known sensitivities.

Gift packaging, messages, or other presentation services may vary depending on the product and availability.

We do not guarantee that pricing documents will be excluded from every international shipment where customs declarations or applicable laws require value information.

17. Accuracy of Website Information

We make reasonable efforts to ensure that information on the website is accurate and current.

However, the website may occasionally contain:

  • Typographical errors

  • Pricing errors

  • Incorrect product details

  • Outdated availability information

  • Broken links

  • Technical errors

  • Omissions

We reserve the right to correct errors, update information, and cancel affected orders where reasonably necessary.

If an order is canceled because of our error after payment has been collected, the appropriate amount will be refunded.

18. Optional Tools and Third-Party Services

We may provide access to tools, applications, payment services, review platforms, social media services, analytics tools, or other services operated by third parties.

Third-party services are provided subject to the relevant provider’s terms, policies, availability, and technical limitations.

We do not control every aspect of third-party services and are not responsible for their independent acts, omissions, content, security, or availability, except where liability cannot legally be excluded.

You should review the relevant third party’s terms and privacy policy before using its services.

19. Third-Party Links

The website may contain links to websites or resources operated by third parties.

A link does not necessarily mean that Zhong Yi endorses, controls, or guarantees the third party or its products, services, information, or practices.

We are not responsible for losses arising solely from your independent use of a third-party website, except where applicable law provides otherwise.

20. Reviews, Photographs, and User Content

You may have the opportunity to submit reviews, comments, photographs, suggestions, messages, or other content.

By submitting content, you confirm that:

  • You created the content or have permission to submit it

  • The content is accurate to the best of your knowledge

  • The content does not violate another person’s rights

  • The content is not unlawful, threatening, defamatory, fraudulent, obscene, or misleading

  • The content does not contain malicious software or unauthorized advertising

You retain ownership of your original content.

By submitting content directly to our website or requesting that we publish it, you grant Zhong Yi a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use that content in connection with operating and promoting the website, subject to applicable privacy and advertising laws.

We may moderate, refuse, or remove content that violates these Terms or applicable law.

Where additional permission is legally required to use a customer’s image or review in paid advertising, we will seek that permission separately.

21. Intellectual Property

The website and its contents, including the Zhong Yi name, branding, logos, product names, photographs, graphics, illustrations, written descriptions, product stories, affirmations, blog content, layouts, and designs, are owned by or licensed to Zhong Yi and are protected by applicable intellectual property laws.

You may access the website for personal, non-commercial shopping purposes.

Without our written permission, you may not:

  • Copy or republish website content

  • Use product photographs commercially

  • Reproduce product stories or descriptions

  • Remove copyright or ownership notices

  • Create derivative commercial content

  • Use our branding in a way that suggests endorsement or affiliation

  • Scrape or systematically collect website content

22. Prohibited Uses

You may not use the website or its content:

  • For unlawful or fraudulent purposes

  • To violate intellectual property rights

  • To harass, threaten, discriminate against, or harm another person

  • To submit false or misleading information

  • To impersonate another person or organization

  • To transmit malware or harmful code

  • To collect personal information without authorization

  • To interfere with website security or functionality

  • To conduct automated scraping without permission

  • To make fraudulent purchases or payment disputes

  • To circumvent purchase limits or promotional rules

  • To engage in unauthorized resale activity

We may suspend or terminate access where we reasonably believe prohibited conduct has occurred.

23. Privacy

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as described in that policy and as necessary to process orders, prevent fraud, provide customer support, and operate the website.

24. Disclaimer of Warranties

To the fullest extent permitted by law, the website, its content, and the services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available or uninterrupted

  • Every error will be corrected immediately

  • The website will be free from every harmful component

  • Product symbolism will produce a specific result

  • Every third-party service will operate without disruption

Nothing in this section excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Zhong Yi and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of or inability to use the website, services, or products.

This may include loss of profits, revenue, data, opportunity, or goodwill.

Where liability cannot legally be excluded, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where such limitation is prohibited, or any mandatory consumer protection right.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Zhong Yi harmless from third-party claims, losses, or reasonable expenses resulting from:

  • Your unlawful use of the website

  • Your material violation of these Terms

  • Your infringement of another person’s rights

  • Content you submit in violation of these Terms

This section does not apply to claims caused by Zhong Yi’s own unlawful conduct or negligence where responsibility cannot legally be excluded.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

28. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only if confirmed in writing by an authorized representative of Zhong Yi.

29. Termination

These Terms remain effective until terminated by you or us.

You may stop using the website at any time.

We may suspend or terminate access if you materially violate these Terms, engage in unlawful conduct, or create a security or fraud risk.

Rights and obligations that by their nature should continue after termination—including payment obligations, intellectual property rights, disclaimers, and liability provisions—will survive termination.

30. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Exchanges Policy, and any promotion-specific terms, constitute the agreement between you and Zhong Yi regarding your use of the website and purchase of products.

If promotion-specific terms conflict with these general Terms, the promotion-specific terms will apply to that promotion.

31. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the business operating Zhong Yi and the relevant transaction, without limiting any mandatory consumer protection rights available in the customer’s place of residence.

Nothing in these Terms requires a customer to waive rights that cannot legally be waived.

Any dispute should first be raised with us in good faith using the contact information below so that we have an opportunity to resolve the matter.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our products or services

  • Website functionality

  • Business practices

  • Applicable laws

  • Payment or shipping arrangements

  • Promotional programs

The updated version will be posted on this page with a revised “Last updated” date.

Changes will apply prospectively unless applicable law requires otherwise.

Your continued use of the website after an update means that the revised Terms will apply to future use and purchases.

33. Contact Information

Questions about these Terms of Service may be sent to:

Zhong Yi

Website: www.zhongyicrafts.com

Email: zhongyicrafts@gmail.com

Please include your order number when contacting us about an existing purchase.